Sales Trainer | Pandora

Posted 15 April 2021
Job type Permanent
Disciplinee-Commerce, HR, People and Culture

Job description

​Founded in 1982 in Denmark, Pandora is a global jewellery brand present in more than 100 countries, with over 140 concept stores across Australia and New Zealand. We are the world's largest Jewellery maker and work every day on giving a voice to people’s loves.  We got here because we had a vision to bring luxury to the many, and to make jewellery affordable and accessible.

With clear direction ahead, we’re growing our team to shape how we get there.  People with a real hunger for the business and where we’re headed.  We are immensely proud of our values and our commitment to being carbon neutral by 2025 and seek likeminded people with high levels of integrity with a passion to be the best. 

Reporting to the Sales Training and Support Manager, the Sales Trainer will be experienced, passionate and results driven to support to the business in reaching and exceeding its targets by creating and delivering engaging learning experiences and resources.  Utilising a range of training methods, the Sales Trainer will provide our teams with the knowledge to confidently deliver an excellent customer experience.

Core Responsibilities:

  • As a member of the PACIFIC Training Team under Global Retail Excellence, work with global and local key stake holders to create, develop and execute Pandora Retail Sales & Retail Ops Training programs, projects & initiatives in line with the current Pandora business strategy.

  • Monitor and measure sales training execution and results across all channels.

  • Develop and deliver a multi blended training function that includes F2F, classroom, in store training and coaching; virtual training sessions, e-learning modules; with the required training support material and resources for the execution and delivery of the overall training program across Australia and New Zealand.

  • Work with key stakeholders across the business internally and externally establishing relationships of collaboration and cooperation.

  • Champion Pandora’s Customer Service Modules.

  • Add 5-10 key tasks which are required to perform the position, you can take this from the Position Description.


Certificate IV in Workplace Training or Assessment is desirable, or be willing to undertake this qualification. 

Experience and Skills

The successful candidate will bring an energetic, people-centric approach to our learning program, and will maintain excellent connections with our teams.  Candidates will be able to demonstrate an understanding of retail focussed training and coaching methods to support our teams in their roles whilst successfully meeting KPI’s and other performance metrics. 

With excellent computer skills including MS Office Suite, candidates are able to utilise various communication platforms to engage our people in their learning and development. Candidates will ideally have completed Certificate IV in Workplace Training or Assessment, or be willing to undertake this qualification.

This position will require travel locally and interstate, and so flexibility to travel and work in alignment with the varying time zones across ANZ, and as required to fulfil the needs of the position.  


You will be working within an energetic organisation that encourages your growth and development and provides the best facilities for its employees.

You will enjoy a collaborative work culture where you will be supported and empowered to contribute ideas and identify opportunities for your team, business and yourself. 

The Reward

PANDORA's mission is to foster a high-performing culture so that we can be the most loved brand to work for.  We value and respect all of our employees and to thank them for all their hard work, dedication and passion, we offer a competitive rewards package: 

  • Generous staff discount on all Pandora products

  • A day off on your birthday

  • Opportunities for development

  • Health care package


You can learn more about PANDORA by visiting:

PANDORA Jewelry Pty Ltd is an equal opportunities employer and prohibits discrimination and harassment of any kind.  All employment decisions at PANDORA are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, family or parental status, or any other status protected by laws or regulations in the location where we operate.  PANDORA will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages. 

How to apply

To apply for this role, please start the application process by hitting APPLY.  

You will then be directed to complete an online assessment evaluation through our chosen technology partner “Shortlyster”.  Your application will only be considered, once this online process is complete. 

The Shortlyster technology helps us to intelligently shortlist candidates who fit our role on a technical level as well as a cultural, organisational, job and personality fit. It allows us to standardise candidate evaluations with a scorecard based on science and powerful data. Therefore, eliminating the need to make decisions based on ‘gut feel’ as it removes all decision bias.