Retail Operations Manager | Hoskings Jewellers

Posted 12 May 2021
Job type Permanent
DisciplineRetail Store and Multi-site Management

Job description

The Company

Hoskings Jewellers is a family owned and operated business with 29 retail stores throughout Victoria, Northern Territory and Tasmania. Working with leading jewellery brands, Hoskings prides itself on outstanding customer service, expert knowledge and trusted experience. We can truly say “We are all about the people” which is substantiated by our many long serving and loyal team members.

The Role

The Retail Operations Manager is responsible for the management of the employer/employee relationship within the organisation and the general operations of the retail stores. This is to be achieved through high standards of leadership, relationship management and retail operations.

Some key responsibilities include:

  • Recruitment and People Management

  • Training and Development

  • Sales Management and Customer Service

  • Inventory Management

Required Skill Set

  • Previous management experience in Retail Operations or a similar role

  • Exceptional sales experience and KPI management

  • Experience in recruitment and selection, performance management and conflict management

  • A high level of business acumen

  • Thorough understanding of how to achieve a sales and profit return in retail stores and the ability to influence inventory mix and levels within retail stores

  • Strong organisation and administration skills with a strong ability to work autonomously

  • Happy to travel with use of own vehicle (travel allowance provided)

  • Excellent communication and timely people management skills

  • Ability to multi-task and work to tight deadlines

  • Proficient in Microsoft Office

  • Knowledge of Human Resources principles and practices

This role will be based at head office however a typical week would involve three or more days working on the store floor across multiple stores and will include some weekends and public holidays.

We are looking for someone who is highly motivated, results driven and has a passion for working with people. Someone who will make things happen and get things done while leading and inspiring a team to achieve sales targets and deliver exceptional customer experiences.

The successful candidate will receive a competitive package including company benefits, travel allowance and the opportunity to work in a business that is all about their people.

How to apply

To apply for this role, please start the application process by hitting APPLY.  

You will then be directed to complete an online assessment evaluation through our chosen technology partner “Shortlyster”.  Your application will only be considered, once this online process is complete. 

The Shortlyster technology helps us to intelligently shortlist candidates who fit our role on a technical level as well as a cultural, organisational, job and personality fit. It allows us to standardise candidate evaluations with a scorecard based on science and powerful data. Therefore, eliminating the need to make decisions based on ‘gut feel’ as it removes all decision bias.