Membership Officer | Australian Retailers Association

Posted 17 December 2020
Job type Permanent
DisciplineMarketing and Digital Marketing

Job description

The Australian Retailers Association are looking for a seasoned member experience extraordinaire to join a peak industry association currently experiencing substantial growth and transformation. Make an impact on the ARA’s 7,800 retail members through the provision of engaging member experiences.

Your bubbly and helpful demeanour makes you an excellent candidate for this because you enjoy developing enduring relationships with stakeholders of all levels. In fact, as the operational superstar you are, you’ll have no problem jumping in to help the team in order to get the job done right.

As a forward-thinking industry association, the ARA represents and supports retailers of all sizes through employment relations, policy, training and industry news. You share a similar “retailer mentality” from experience in the retail sector and can draw on this experience to deliver exceptional customer service to our members.

A data-driven and solutions-focused mindset means that you’ll be able to use modern technology to ensure data integrity and accuracy. Your outcomes-focused approach will be key to membership retention for the association. 

The ARA is currently experiencing substantial growth and as such this new role has been created. Your demonstrated experience shows excellent results from similar roles in high-pressure and low-resource environments because you are solution-focused. 

If you are easily excited for challenging roles, then we’d like to speak with you.

What you’ll be doing:

  • Developing and nurturing relationships with members.

  • Implement individual customer journeys ensure retention.

  • Deliver exceptional member experience through customer service.

  • Engage and close queries for new membership.

  • Ensure data integrity is prioritised.

  • Respond to membership enquiries in a timely manner, from both current members and prospective new members.

  • Administration.


  • Previous experience in a similar role with a track record for success.

  • Operational skills including the use of a CRM to manage data.

  • Relationship management.

  • Flexibility in the workplace.

  • Ability to work under immense pressure.

  • Account management experience.

  • An understanding of the retail industry environment and emerging market trends. 

  • Experience in a not-for-profit association.

Why work for the ARA:

The ARA actively promotes flexible working  for all employees which allows working from home. As a truly national association, we have team members working across different states and utilise modern cloud-based platforms to communicate with each other. 

The ARA have a head office in East Melbourne (VIC) surrounded by parks, public transport and cafes. The Sydney office is located out of a trendy co-working space in the CBD. 

To Apply:

All applications will be received through the ARA Talent Registry (powered by Shortlyster). Please also include your CV.