Customer Care Consultant | Esther & Co, Surry Hills

Posted 28 January 2021
Job type Permanent
DisciplineRetail Store and Multi-site Management

Job description

Esther & Co is a fast-paced online womens fashion company based in Sydney. We have an amazing team who has recently switched to remote working! It's an exciting time to be part of the brand and we can't wait to find the perfect new addition to our Customer Care team.

About the role

We are looking for an enthusiastic, positive and efficient new Customer Care Consultant.

  • Provide appropriate consultation to customers for various products and services via live chat, email and phone support

  • Report and oversee overseas customer care consultant team members

  • Manage customer issues and resolve complaints effectively

  • Proactively work to prevent potential customer issues

  • Discuss customer requirements for a new style and provide consultation to select appropriate product & sizes.

  • Manage VIP accounts and customers

  • Process returns & store credits for customers in a timely manner

  • Report on customer experience and results/enquiries on a weekly basis

Benefits and perks

As a member of the Esther & Co. team you will receive 50% Off all Esther the Label styles. Beyond your incredible discount this role will give you the much loved freedom of working remote. You'll work remote most days however every other week the team meets in person. While not physically in the same space the team stays well connected over calls and video chats.

Skills and experience

  • Excellent verbal and written communication skills

  • The ability to maintain calm under pressure & customer issues

  • Fast typing skills are imperative

  • Efficiency and organisational skills

  • Administrative skills

  • Positive, can-do attitude

  • Minimum 1 year experience in customer service

  • A thorough knowledge of women's clothing and Shopify is a bonus