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Client Advisor | Paspaley, Crown Casino boutique

Posted 01 February 2021
LocationSouthbank
Job type Permanent

Job description

Paspaley is the world’s most important producer of cultured pearls. Although the gems remain in the South Sea pearl category, Paspaley pearls have become a category of their own, due to the superior and widely recognised quality. As a result, these gems are most commonly recognised simply as Paspaley Pearls.

We are now recruiting for a Client Advisor in the Crown boutique. Your main responsibilities will be to conduct sales through establishing the customer’s needs and preferences, offering products that are appropriate and closing sales to effectively ensure maximum customer satisfaction.

DEPARTMENT PURPOSE

Conduct sales through establishing the customer’s need and preferences, offering products that are appropriate and closing sales to effectively ensure maximum customer satisfaction.

SUMMARY DESCRIPTION OF THE ROLE

  • The Client Advisor is responsible for achieving sales targets through professional service standards adhering to the sales training guidelines as set out in the Paspaley Path to Purchase. The Client Advisor must maintain excellent standards of personal presentation and practice in-store behaviour and profile appropriate to the Company image and Company values.

  • The position is also responsible for working together as a team to maintain daily store administration as directed by the Boutique Manager, up to date customer data, accurate stock management, excellent boutique presentation and adhere to store security procedures.

  • This is a direct customer facing role, with the focus on sales by building rapport with potential and existing customers.

KEY WORKING RELATIONSHIPS

Internal

  • Boutique Manager

  • Retail/Administration staff

  • General Manager Retail

  • Regional Manager

  • Marketing

  • Retail Accountant

External

  • Distribution Centre ( DC )

  • Customer Service Centre ( CSC )

  • Pearl Room

  • Suppliers of Boutique Services eg; couriers, local repairers

KEY RESULT AREAS

  • Achieve Sales Targets

  • Improve efficiency and productivity

  • Superior customer service

  • Improve or enhance products and services

ROLE REQUIREMENTS

Qualifications

Essential

  • Higher School Certificate

  • Sales Training

Desirable

  • Basic computer certificate

  • Business courses in retail or marketing

  • Language other than English

Experience

Essential

  • Minimum 5 years’ experience with a high-end luxury retail company in management or senior role.

  • Proven sales records showing increase in profits

  • Proven merchandise management

  • Desirable

  • Visual merchandising

  • Marketing

  • Stock office experience

  • Repair and service experience

Knowledge

Essential

  • Retail Market in Australia

Desirable

  • Luxury jewellery market

  • Knowledge of pearls

  • Existing client database

Capabilities

Essential

  • Excellent communication skills; the ability to build rapport, establish and maintain relationship.

  • Exceptional organisational skills

  • Computer skills: Microsoft Word, Excel and PowerPoint

  • Sales and sales management

Desirable

  • Market and industry knowledge

Values and Personal Attributes

Essential

  • ‘Can-do’ attitude; motivated and proactive

  • Entrepreneurial spirit –drive to create business opportunities

  • Team orientation

  • Desire to meet customer’s needs

  • Professional presentation and grooming