Paspaley is the world’s most important producer of cultured pearls. Although the gems remain in the South Sea pearl category, Paspaley pearls have become a category of their own, due to the superior and widely recognised quality. As a result, these gems are most commonly recognised simply as Paspaley Pearls.
We are now recruiting for a Client Advisor in the Crown boutique. Your main responsibilities will be to conduct sales through establishing the customer’s needs and preferences, offering products that are appropriate and closing sales to effectively ensure maximum customer satisfaction.
Conduct sales through establishing the customer’s need and preferences, offering products that are appropriate and closing sales to effectively ensure maximum customer satisfaction.
SUMMARY DESCRIPTION OF THE ROLE
The Client Advisor is responsible for achieving sales targets through professional service standards adhering to the sales training guidelines as set out in the Paspaley Path to Purchase. The Client Advisor must maintain excellent standards of personal presentation and practice in-store behaviour and profile appropriate to the Company image and Company values.
The position is also responsible for working together as a team to maintain daily store administration as directed by the Boutique Manager, up to date customer data, accurate stock management, excellent boutique presentation and adhere to store security procedures.
This is a direct customer facing role, with the focus on sales by building rapport with potential and existing customers.
KEY WORKING RELATIONSHIPS
General Manager Retail
Distribution Centre ( DC )
Customer Service Centre ( CSC )
Suppliers of Boutique Services eg; couriers, local repairers
KEY RESULT AREAS
Achieve Sales Targets
Improve efficiency and productivity
Superior customer service
Improve or enhance products and services
Higher School Certificate
Basic computer certificate
Business courses in retail or marketing
Language other than English
Minimum 5 years’ experience with a high-end luxury retail company in management or senior role.
Proven sales records showing increase in profits
Proven merchandise management
Stock office experience
Repair and service experience
Retail Market in Australia
Luxury jewellery market
Knowledge of pearls
Existing client database
Excellent communication skills; the ability to build rapport, establish and maintain relationship.
Exceptional organisational skills
Computer skills: Microsoft Word, Excel and PowerPoint
Sales and sales management
Market and industry knowledge
Values and Personal Attributes
‘Can-do’ attitude; motivated and proactive
Entrepreneurial spirit –drive to create business opportunities
Desire to meet customer’s needs
Professional presentation and grooming